Acceptance & scope
These Terms of Use ("Terms") govern your use of the websites operated by Merci Technologies, Inc., doing business as MerciIT ("Merci," "we," "us"): mercitechnologies.com, merciit.com, jobs.merciit.com, and merciitpro.com, including their content, forms, tools, and chat features (together, the "Sites").
By using any of the Sites, you agree to these Terms and to our Privacy Policy. If you use the Sites on behalf of an organization, you confirm you are authorized to accept these Terms for it. If you do not agree, please do not use the Sites.
Our services
Merci provides IT, cybersecurity, and AI staffing through Merci IT Staffing (merciit.com), and IT procurement advisory and Procurement as a Service (PRaaS™) through Merci IT Procurement Advisory (merciitpro.com). Both are divisions of Merci Technologies, Inc.
Using the Sites, submitting a form, or receiving a free assessment does not create a client, advisory, agency, or employment relationship. Paid services are provided only under a separate written agreement, such as a master services agreement, staffing agreement, or statement of work. If that agreement conflicts with these Terms, the agreement controls.
Informational content
Articles, benchmarks, market commentary, frameworks, and free assessments on the Sites, including the Contract Health Check™ and any contract benchmark or scoring tool, are provided for general information only. They are not legal, financial, tax, or accounting advice, and they are not a substitute for a professional review of your specific situation. You should consult qualified counsel before signing or changing a contract.
Statements about experience, results, or spend managed describe past work and do not guarantee any particular outcome for you.
AI assistant & online tools
- Our chat concierge is powered by artificial intelligence. Its responses are generated automatically, may be inaccurate or incomplete, and do not bind Merci to any price, commitment, or offer.
- A binding commitment exists only when it is confirmed in writing by an authorized Merci representative.
- Do not enter confidential, regulated, or sensitive personal information into the chat or tools unless we have asked for it through a secure channel.
- You are responsible for having the right to share any contract, document, or data you submit.
Job seekers
- No fees to candidates. Merci never charges job seekers to apply, be represented, or be placed. We will never ask you to pay for equipment, training, or a background check as a condition of a job offer.
- Beware of impersonators. Genuine Merci communications come from @merciit.com, @merciitpro.com, or @mercitechnologies.com addresses. If you receive a suspicious offer using our name, contact us before responding.
- Accuracy. You agree that the information you submit is truthful and complete. Misrepresentation may result in removal from consideration or termination of an assignment.
- No guarantee. Submitting an application or résumé does not guarantee an interview, submission to a client, or placement. Job postings may change or close without notice.
- Equal opportunity. Merci is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law.
Clients & submissions
When you send us an inquiry, document, or other material, you give us permission to use it to respond to you and to evaluate or deliver the services you requested, as described in our Privacy Policy. We treat contracts and commercial terms you share for review as confidential, and we do not disclose them to vendors or third parties except as needed to deliver services you have authorized.
Unsolicited ideas or feedback may be used by Merci without obligation to you.
Intellectual property
The Sites and their content, including text, design, graphics, logos, software, assessment tools, and methodologies, are owned by or licensed to Merci and are protected by intellectual property laws. You may view and print pages for your own internal, non-commercial use. You may not copy, modify, republish, scrape, or create derivative works from the Sites without our written permission.
Merci, MerciIT, CASES Framework™, PRaaS™, and Contract Health Check™ are trademarks of Merci Technologies, Inc. The CASES Framework™ has been published in peer-reviewed literature. That publication does not grant any license to use the CASES Framework™ name or marks commercially.
Third-party marks. Vendor names and logos shown on the Sites, for example in sections describing the platforms and vendors we have expertise with, belong to their respective owners. They are shown only to identify those products. Their appearance does not mean the vendor endorses, sponsors, partners with, or is a client of Merci. Consistent with our vendor independence, we accept no referral fees or vendor affiliations.
Acceptable use
You agree not to:
- Use the Sites for any unlawful, fraudulent, or deceptive purpose, or to impersonate any person or organization.
- Submit spam, malware, or automated or bulk form submissions, or try to bypass our anti-spam or rate-limiting protections.
- Probe, scan, or test the vulnerability of the Sites, or interfere with their operation, without our written authorization.
- Scrape, crawl, or harvest content or data from the Sites, including to train AI models, except as permitted by our robots.txt for search indexing.
- Attempt to manipulate our AI assistant into producing harmful content or revealing its instructions or configuration.
We may suspend or block access to the Sites for anyone who violates these Terms.
Third-party sites
The Sites may link to third-party websites and services. We are not responsible for their content, policies, or practices, and linking does not mean we endorse them.
Disclaimers
The Sites and all content, tools, and AI-generated responses are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Sites will be uninterrupted, error-free, or free of harmful components.
Limitation of liability
To the fullest extent permitted by law, Merci and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or savings, arising from your use of or inability to use the Sites, even if advised of the possibility. Our total liability for any claim relating to the Sites will not exceed one hundred U.S. dollars (US$100).
This section applies to use of the Sites only. Liability for paid services is governed by the applicable services agreement. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless Merci and its officers and employees from claims, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the Sites, including any material you submit without the right to do so.
Governing law & disputes
These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law rules. Any dispute relating to the Sites or these Terms will be brought exclusively in the state or federal courts located in the State of Georgia, and you consent to their jurisdiction. Nothing in this section limits rights you have under the mandatory consumer protection laws of the place where you live.
General
- Changes. We may update these Terms from time to time. The "Effective" date at the top shows the latest version. Continued use of the Sites after changes means you accept them.
- Severability. If any provision is found unenforceable, the rest remains in effect.
- No waiver. Our failure to enforce a provision is not a waiver of it.
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Merci about use of the Sites.